Our Refund Policy

Description

At IndianStaples, we strive to provide a hassle-free online shopping experience for authentic Indian groceries. As a Canada-based e-commerce platform, we are committed to transparency and fairness in our refund policy, in compliance with Canadian consumer protection laws. Please note that all orders are available for pickup or local delivery only. Below are the details of our refund policy to ensure clarity for our valued customers.

Refund Policy Details

Cancellation and Refund Eligibility

  • Refunds are only available if you cancel your order within 5 minutes of placing it. This is because our team begins processing orders immediately to ensure prompt pickup or local delivery.
  • To cancel your order, you must contact our customer service team within this 5-minute window by calling +15198173900 or emailing care@indianstaple.com. Alternatively, if you have an account, you can cancel directly through the “My Orders” section on our website.
  • Once the 5-minute window has passed, your order will be considered a “Started Order,” meaning it has been sent for processing, and cancellations or refunds will no longer be available.

Refund Process

  • If your cancellation is made within 5 minutes and approved, we will issue a full refund of the amount paid at the time of purchase.
  • Refunds will be processed to your original payment method (e.g., credit/debit card, UPI, or other payment methods used at checkout).
  • Refunds will be processed within 15 days of cancellation, as required by the Consumer Protection Act in Canada, though we aim to complete this sooner, typically within 3-5 business days.

Order Verification

  • To ensure a smooth experience, we provide a detailed order confirmation email immediately after your purchase. Please review this email to confirm that your order details are correct.
  • If you notice any discrepancies in your order within the 5-minute cancellation window, please contact us immediately to cancel and request a refund.

Post-Cancellation Support

  • After a successful cancellation, our team will notify you via email with the refund details, including the amount and expected processing timeline.
  • If you encounter any issues with your refund, such as delays beyond 15 days, please reach out to us, and we’ll work to resolve it promptly to ensure your satisfaction.

Defective or Incorrect Products

  • If you receive a defective or incorrect product during pickup or local delivery, please notify us immediately at the time of receipt by contacting our team at +15198173900 or care@indianstaple.com.
  • While Canadian law requires merchants to address defective products, our policy limits refunds to the 5-minute cancellation window. However, we may offer a replacement or store credit at our discretion, depending on the circumstances, to ensure customer satisfaction.

Chargeback Information

  • If you paid using a credit card and we fail to issue a refund within the stipulated 7 days after an eligible cancellation, you may request a chargeback from your credit card issuer. You have 60 days from the cancellation date to request this, as per Canadian consumer protection guidelines. Please provide your bank with the cancellation date and proof of your cancellation request.

Contact Us for Support

  • If you have any questions about our refund policy or need assistance with a cancellation, please reach out to us:
  • For unresolved issues, you can contact your provincial consumer affairs office, such as the Ministry of Public and Business Service Delivery in Ontario, for further assistance.