Our Privacy Policy

Description

IndianStaples is dedicated to providing a secure and trustworthy online shopping experience for authentic Indian groceries. As a Canada-based e-commerce platform, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, place orders, or contact us. We aim to be transparent about our practices to ensure your trust and confidence.

Privacy Policy Details

1. Information We Collect
We collect personal information to provide you with a seamless shopping experience. This includes:

  • Personal Details: Name, email address, phone number, and billing address when you create an account, place an order, or contact us.
  • Order Information: Details of the products you purchase, order history, and payment information (e.g., credit/debit card details, UPI, or other payment methods).
  • Website Usage Data: Information about your interactions with our website, such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication Data: Information you provide when you contact us via email, phone, or our website’s contact form, including inquiries or feedback.

2. How We Use Your Information
We use your personal information for the following purposes:

  • To process and fulfill your orders, including coordinating pickup or local delivery.
  • To communicate with you about your orders, account, or inquiries, such as sending order confirmations, updates, or responses to your questions.
  • To improve our website and services, such as analyzing usage patterns to enhance user experience.
  • To send promotional offers, newsletters, or marketing communications (only with your consent, and you can opt out at any time).
  • To comply with legal obligations, such as tax reporting or responding to legal requests.

3. How We Protect Your Information
We take the security of your personal information seriously and implement reasonable measures to protect it:

  • We use secure encryption (e.g., SSL) to protect your data during transmission, such as when you enter payment information.
  • Access to your personal information is restricted to authorized personnel who need it to perform their duties.
  • We store your data on secure servers and regularly update our security practices to safeguard against unauthorized access, loss, or misuse.
  • While we strive to protect your information, no online platform can guarantee absolute security. We encourage you to use strong passwords and keep your account details confidential.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following cases:

  • With service providers who assist us in operating our business, such as payment processors (e.g., to process your credit card payments) or local delivery partners (to coordinate order delivery). These providers are contractually obligated to protect your information.
  • To comply with legal obligations, such as responding to a court order or government request.
  • In the event of a business transfer (e.g., merger or acquisition), your information may be transferred to the new entity, but it will remain subject to this Privacy Policy.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:

  • Essential Cookies: Necessary for the website to function, such as maintaining your session during checkout.
  • Analytics Cookies: Help us understand how you use our website, so we can improve its performance and content.
  • Marketing Cookies: Used to deliver personalized ads or offers, only with your consent.
    You can manage your cookie preferences through your browser settings or our website’s cookie consent popup. However, disabling essential cookies may affect your ability to use certain features of our website.

6. Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete information.
  • Withdrawal of Consent: You can withdraw consent for the use of your information (e.g., for marketing purposes) at any time, though this may not affect data already processed.
  • Complaint: If you believe your privacy rights have been violated, you can file a complaint with the Office of the Privacy Commissioner of Canada.
    To exercise these rights, please contact us using the details below.

7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

  • Order and account information is retained for 7 years to comply with Canadian tax and legal requirements.
  • Website usage data is retained for up to 2 years for analytics purposes.
  • After this period, your data will be securely deleted or anonymized, unless required by law to be retained longer.

8. International Data Transfers
Since IndianStaples operates solely in Canada with pickup or local delivery, your data is primarily stored and processed within Canada. However, if we use third-party service providers (e.g., cloud storage or payment processors) located outside Canada, your data may be transferred to those jurisdictions. We ensure that such providers comply with PIPEDA or equivalent privacy standards.

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us:

  • Phone: +15198173900 (Available Mon-Sun, 9:00 AM – 6:00 PM)
  • Email: care@indianstaple.com
  • Online: Use the “Contact Us” form on our website.
    For privacy-related complaints, you can also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or via their website.