Our Cookie Policy

Description

IndianStaples is committed to providing a seamless and personalized online shopping experience for authentic Indian groceries. As a Canada-based e-commerce platform, we use cookies and similar technologies to improve our website’s functionality, analyze usage, and offer tailored content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Cookie Policy Details

1. What Are Cookies?
Cookies are small text files that are stored on your device (e.g., computer, smartphone, or tablet) when you visit a website. They help the website remember your preferences, track your activity, and improve your overall experience. Cookies can be temporary (session cookies) or persistent (stored until deleted or expired).

2. Types of Cookies We Use
We use the following types of cookies on the IndianStaples website:

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable core features like adding items to your cart, processing payments, and coordinating pickup or local delivery. Without these cookies, you may not be able to use our services effectively.
  • Analytics Cookies: These cookies help us understand how you interact with our website, such as which pages you visit and how long you spend on them. We use this data to improve our website’s performance and user experience.
  • Marketing Cookies: These cookies allow us to deliver personalized ads or promotional offers, such as discounts on Indian groceries, based on your browsing behavior. They are only used with your consent.
  • Functional Cookies: These cookies remember your preferences, such as your language settings or login details, to provide a more convenient experience during your visits.

3. How We Use Cookies
We use cookies for the following purposes:

  • To ensure our website functions properly, such as maintaining your session during checkout for pickup or local delivery orders.
  • To analyze website usage and performance, helping us identify areas for improvement (e.g., optimizing product search or navigation).
  • To personalize your experience by remembering your preferences and offering relevant content, such as product recommendations.
  • To deliver targeted marketing, such as sending you promotional emails about new Indian grocery arrivals, if you’ve opted in to receive them.

4. Third-Party Cookies
We may use third-party services that set their own cookies on our website:

  • Analytics Providers: We use tools like Google Analytics to track website usage. These providers may set cookies to collect anonymized data about your interactions with our site.
  • Payment Processors: During checkout, third-party payment providers may use cookies to ensure secure transactions.
  • Advertising Partners: If you consent to marketing cookies, our advertising partners may use cookies to show you relevant ads on other websites.
    These third parties are responsible for their own cookie practices, and we encourage you to review their privacy policies for more information.

5. Managing Your Cookie Preferences
You can control how cookies are used on our website:

  • When you first visit our site, you’ll see a cookie consent popup where you can accept, reject, or customize your cookie preferences (except for essential cookies, which are required for the site to function).
  • You can manage cookies at any time through your browser settings. For example, you can block or delete cookies, or set your browser to notify you when cookies are being used.
  • Note that disabling essential cookies may affect your ability to use certain features of our website, such as placing orders or accessing your account.
    For more information on managing cookies, you can visit your browser’s help section or resources like www.allaboutcookies.org.

6. Your Privacy Rights
Under PIPEDA, you have the right to understand how your personal information is collected and used, including through cookies. If cookies collect personal data (e.g., your IP address), this data is handled in accordance with our Privacy Policy. You can request access to this data or withdraw consent for non-essential cookies at any time by contacting us (see contact details below).

7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this page periodically to stay informed about how we use cookies.

8. Contact Us
If you have any questions, concerns, or requests regarding our use of cookies or this Cookie Policy, please reach out to us:

  • Phone: +15198173900 (Available Mon-Sun, 9:00 AM – 6:00 PM)
  • Email: care@indianstaple.com
  • Online: Use the “Contact Us” form on our website.
    For privacy-related concerns, you can also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or via their website.