Terms and Conditions

Description

Welcome to IndianStaples, your trusted Canada-based e-commerce platform for authentic Indian groceries. These Terms and Conditions govern your use of our website, services, and the purchase of products through IndianStaples. By accessing our website, creating an account, or placing an order, you agree to be bound by these terms. We operate with pickup or local delivery services only, and we encourage you to review these terms to ensure a smooth shopping experience.

Terms and Conditions Details

1. Acceptance of Terms
By using the IndianStaples website or services, you confirm that you are at least 19 years of age (or the age of majority in your province) and agree to these Terms and Conditions. If you do not agree, you must not use our website or services. We reserve the right to update these terms at any time, and the updated version will be posted on our website with the effective date. Your continued use of our services after such updates constitutes acceptance of the revised terms.

2. Account Registration

  • To place an order, you may need to create an account with IndianStaples. You are responsible for providing accurate and up-to-date information during registration, including your name, email, and phone number.
  • You must keep your account credentials (e.g., password) confidential and not share them with others. You are responsible for all activities that occur under your account.
  • IndianStaples reserves the right to suspend or terminate your account if we suspect fraudulent activity, misuse, or violation of these terms.

3. Order Placement and Payment

  • All orders placed through the IndianStaples website are subject to product availability and acceptance by us. We reserve the right to refuse or cancel any order at our discretion, with a refund issued if payment has been made.
  • Prices are listed in Canadian dollars (CAD) and are subject to change without notice. You agree to pay the total amount displayed at checkout, including applicable taxes.
  • We accept various payment methods (e.g., credit/debit cards, UPI). Payment must be completed at the time of order placement, and we use secure third-party payment processors to handle transactions.

4. Cancellation and Refund Policy

  • You may cancel your order and request a full refund only within 5 minutes of placing it. This is because our team begins processing orders immediately for pickup or local delivery.
  • To cancel, contact us within this 5-minute window at +15198173900 or care@indianstaple.com, or cancel directly through the “My Orders” section if you have an account.
  • Refunds will be processed to your original payment method within 15 days, as per Canadian law, though we aim to complete this within 3-5 business days. For more details, please refer to our .

5. Pickup and Local Delivery

  • IndianStaples does not provide shipping services. All orders are available for pickup at designated locations or local delivery within our service areas in Canada.
  • You are responsible for ensuring availability at the scheduled pickup or delivery time. If you fail to collect your order or are unavailable for delivery, we may cancel the order without a refund, as it will be considered a “Started Order” after the 5-minute cancellation window.
  • We are not liable for delays or issues caused by external factors, such as traffic, weather, or incorrect address details provided by you.

6. Product Information and Liability

  • We strive to provide accurate product descriptions, images, and pricing, but we do not guarantee that all information is error-free. Product availability, ingredients, and nutritional information may change, and we are not responsible for inaccuracies provided by suppliers or manufacturers.
  • IndianStaples is not liable for any allergic reactions, health issues, or damages resulting from the use of our products. Customers with allergies or dietary restrictions should review product labels upon pickup or delivery and contact the manufacturer for the most current information.

7. Intellectual Property

  • All content on the IndianStaples website, including text, images, logos, and designs, is the property of IndianStaples or its licensors and is protected by Canadian copyright and trademark laws.
  • You may not reproduce, distribute, or use our content for commercial purposes without prior written consent from IndianStaples.

8. Limitation of Liability

  • To the fullest extent permitted by Canadian law, IndianStaples, its affiliates, and its employees shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
    • The use or inability to use our website or services.
    • Errors in product information, pricing, or availability.
    • Delays or issues during pickup or local delivery caused by factors beyond our control.
    • Any health or safety issues related to the products, as we are not the manufacturer.
  • Our total liability, if any, shall not exceed the amount paid by you for the specific order in question.

9. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.
  • Any disputes arising from your use of IndianStaples’ services will be resolved through negotiation in good faith. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

10. Termination of Services

  • IndianStaples reserves the right to terminate or suspend your access to our website or services at any time, without notice, if you violate these Terms and Conditions or engage in fraudulent or illegal activities.
  • Upon termination, your account and any pending orders may be canceled, and you will remain liable for any outstanding payments.

11. Contact Us
If you have any questions, concerns, or requests regarding these Terms and Conditions, please reach out to us:

  • Phone: +15198173900 (Available Mon-Sun, 9:00 AM – 6:00 PM)
  • Email: care@indianstaple.com
  • Online: Use the “Contact Us” form on our website.
    For unresolved issues, you can contact your provincial consumer affairs office, such as the Ministry of Public and Business Service Delivery in Ontario, for further assistance.